Return & Refund Policy

Overview

At Blind Luck Boxes, our business model eliminates the biggest reasons collectors typically want to return a blind box: duplicates, disappointment, or getting a figure you didn't want. Because we open, verify, and catalog every figure before you order it, you know exactly which character you're receiving.

To protect honest collectors and keep prices fair, we maintain a strict aftersale policy. We accept aftersale claims only in the three narrow categories below, and all claims require complete, unedited unboxing footage.

Return Window

You must submit any aftersale claim within 14 days of delivery. Claims received after this window are not eligible.

Unboxing Video Required

All aftersale claims require complete, unedited unboxing footage. This is a strict requirement, not a preference. Without qualifying footage, we cannot verify what condition your package arrived in or what was inside, and we cannot process your claim.

The unboxing video protects both you and us. It provides clear evidence of your package's condition on arrival and the contents inside, which is essential for resolving any potential issue fairly. Without this documentation, we have no way to verify what happened during shipping or confirm what was in your package.

Please follow these steps when your package arrives:

  1. Record the package from all sides before opening so any shipping damage is clearly visible.

  2. Record the entire unboxing process in one continuous take with no editing, which proves the video has not been altered.

  3. Show all parts of the unboxing including the figure, packaging, and included manufacturer documentation so we can verify everything you received.

For the full unboxing recording guidelines, see the "Why do I need to record my unboxing?" and "Recording Your Unboxing" sections of our FAQ.

Eligible Claims

We accept aftersale claims only for the following, and only when supported by qualifying unboxing footage:

  • Shipping damage. If your figure arrives damaged and the unboxing video clearly shows the damage on arrival, we will replace the item or issue a full refund at our discretion.

  • Wrong item shipped. If we shipped a figure other than the one you ordered, and the unboxing video confirms this, we will send the correct figure at no additional cost or issue a full refund. This does not apply to buyer selection errors at checkout.

  • Item not received. If your tracked shipment shows delivered but you did not receive the package, contact us within 14 days of the delivery scan and we will investigate with the carrier. If the carrier cannot locate the package, we will make it right.

Manufacturer Defects

For defects caused by the original manufacturer, such as mold flaws or paint issues on the figure itself that are not related to shipping, you may need to contact the brand directly, as manufacturer warranty claims are handled by the manufacturer. Email us first at support@blindluckboxes.com and we can help you identify whether an issue is best addressed by us or by the manufacturer.

Final Sale / Not Eligible

To maintain the integrity of our collectible figures and protect honest collectors, the following are not eligible for return, refund, or exchange under any circumstances:

  • Change of mind, or "I picked the wrong figure." Because you choose your exact figure at the time of order, all figure selections are final. Please review your selection carefully before checkout.

  • Figure-to-figure exchanges. We do not offer exchanges for a different character.

  • Any claim without qualifying unboxing footage.

  • Any claim submitted after the 14-day return window.

  • Items marked "Final Sale" at the time of purchase.

  • Gift cards.

How to Submit a Claim

  1. Within 14 days of delivery, email support@blindluckboxes.com with your order number, a brief description of the issue, and your unboxing video attached directly or shared via a link from Google Drive, Dropbox, WeTransfer, or a similar service.

  2. We will respond within one business day with next steps.

  3. Depending on the claim, we may ask you to return the item to the address we provide. Do not send items back to any address other than the one we provide.

  4. Once we have received and reviewed the return and the video, we will process your refund or replacement within 3 to 5 business days.

Return Shipping

For eligible claims (shipping damage, wrong item, or item not received), we cover return shipping and provide a prepaid label when a physical return is required.

Refund Method

Refunds are issued to the original payment method. Depending on your bank or card issuer, refunds may take an additional 5 to 10 business days to appear on your statement.

Final Interpretation

Blind Luck, LLC reserves the final right of approval on all aftersale claims. This policy protects the honest collectors who make up our community, helps us keep prices fair for everyone, and maintains the high standards that set us apart from less trustworthy sellers.

Questions

Email support@blindluckboxes.com or call (678) 835-8588.

Blind Luck, LLC (doing business as Blind Luck Boxes)

4850 Sugarloaf Pkwy, Ste 209193, Lawrenceville, GA 30044