Collection of cute, cartoonish figurines with sad or neutral expressions, some with accessories like hats and a dog, placed on steps near water, with some in a small boat and others on pedestals.

Frequently Asked Questions

We aim for transparency at every step of the process

Ordering & Products

  • We open the blind boxes for you! Instead of gambling on what you'll get, you can browse our inventory and select the exact figure you want. We've already opened the boxes, authenticated each figure, and now you get to choose—no duplicates, no disappointment.

  • Every figure goes through our authentication process before being listed for sale. We open, verify, and inspect each product to ensure authenticity. You'll also receive the official authentication card, ID, or code that comes with the figure. We stake our reputation on authenticity.

  • Yes! When we pull secret editions from our cases, we list them in our inventory. Secret editions are priced according to their rarity and market value. Check individual product pages for availability.

  • We work exclusively with verified distributors and authorized retailers to ensure every product is 100% authentic from the source.

  • Our inventory is based on the cases we open. When we open a case of blind boxes, each figure is authenticated and added to our available inventory. Rarity and availability depend on the blind box odds set by the manufacturer.

  • We ship from our US warehouse within 72 hours of your order. Domestic shipping typically takes 7-14 business days depending on your location. You can track your order status during delivery. No 30-day overseas waits!

  • If your order has not shipped yet, you can still change the delivery information. Once we've shipped your order, the information cannot be revised. Please contact us immediately at support@blindluckboxes.com if you need to make changes.

  • We take great care in packaging your collectibles. We use sturdy carton boxes and bubble wrap to protect each figure during shipping. Your item will arrive safely packaged with all authentication documentation included.

  • Currently, we focus on fast domestic US shipping to provide the best service to our customers. International shipping may be available in the future.

Cute cartoon cat wearing sunglasses and a bell collar, sitting inside a cardboard box labeled 'Fragile' with its front paws raised.

Shipping & Delivery

  • We open and verify every blind box before listing the figures for sale. Each product is carefully inspected to ensure authenticity, and you'll receive the official authentication card, ID, or verification code with your order. We stake our reputation on the authenticity of every figure we sell.

  • You'll receive the official authentication card, ID card, or verification code that comes with each genuine figure as proof of authenticity.

  • The unboxing video protects both you and us. It provides clear evidence of your package's condition on arrival and the contents inside, which is essential for resolving any potential issues fairly. Without this documentation, we have no way to verify what happened during shipping or confirm what was in your package.

    Please follow these steps when your package arrives:

    1. Record the package from all sides before opening so any shipping damage is clearly visible

    2. Record the entire unboxing process in one continuous take with no editing—this proves the video hasn't been altered

    3. Show all parts of the unboxing including the figure, packaging, and authentication documentation so we can verify everything you received

    We cannot process aftersale requests without complete, unedited unboxing footage because without it, claims can't be verified.

    Blind Luck Boxes LLC reserves the final right of approval on all aftersale claims. This policy protects the honest collectors who make up our community, helps us keep prices fair for everyone, and maintains the high standards that set us apart from less trustworthy sellers.

Cartoon maneki-neko (lucky cat) wearing sunglasses, holding a gold bar, with a green scarf and a bell around its neck.

Authentication & Verification

  • To maintain the integrity of authenticated collectible figures and protect honest collectors, we do not accept exchanges, returns, or refunds except in cases of severe damage caused during shipping. Claims for shipping damage must be supported by complete, unedited unboxing footage as outlined in our authentication policy.

    This policy exists for a reason: the collectibles resale market has bad actors, and strict standards allow us to confidently resolve real issues while keeping prices fair for everyone. By placing an order, you agree to these terms.

  • We carefully inspect each figure before shipping and use protective packaging to ensure safe delivery. However, shipping carriers occasionally cause damage outside of our control. If your item arrives with severe damage, contact us immediately with your complete unboxing footage—including the package from all sides before opening and the unedited unboxing process.

    This documentation allows us to verify the damage occurred during shipping rather than after delivery, which protects both you and our authentication standards. With proper documentation, we'll work with you to resolve the issue fairly.

  • We pack every order securely in bubble wrap and sturdy shipping cartons to give your collectibles the best protection possible. However, the original blind box packaging can sometimes sustain minor damage during transit due to factors outside our control—and we cannot offer compensation or refunds for damage to outer product boxes.

    The reason: collectible packaging is fragile by nature, and even careful shipping can result in minor wear. Accepting claims for outer box damage would drive up prices for everyone, including the many collectors who prioritize the figure itself over packaging condition. We recommend keeping all original packaging materials in case you'd like to display or resell your collectible later.

  • As a reseller, we professionally source authentic products and inspect non-blind box items before shipping. However, we are not responsible for original defects from the official brand, including:

    • Original quality issues by the official brand

    • Misprints or factory errors

    • Other manufacturer defects

    For manufacturer defects, you may need to contact the original brand directly.

  • We do not offer exchanges. Since you select your exact figure before purchase, please ensure you're choosing the character you want.

Returns, Refunds & Exchanges

  • Our pricing reflects authentic products, US-based inventory, and our authentication service. No hidden fees, no surprises. Just transparent pricing for verified collectibles.

  • We accept all major credit cards and secure payment methods through our checkout system. We also accept other payment types like Google Pay, Apple Pay, and PayPal.

Cartoon cat wearing sunglasses, holding a phone, and taking a selfie while resting its paw on a table.

Pricing & Payment

Cartoon cat wearing sunglasses and a bandana, with a question mark above its head.

Communication & Support

  • Email us at support@blindluckboxes.com for any questions or aftersale issues. We're here to help!

  • Yes! Follow us on TikTok and Instagram to see new arrivals, behind-the-scenes content, and updates on our latest authenticated collectibles.

Important Policies

Recording Your Unboxing:
Before opening your package, record the package from all sides to document its arrival condition, then record the entire unboxing process in one continuous, unedited video. This documentation is required for any aftersale claims and protects both you and us by providing clear evidence of your package's condition and contents.

Final Interpretation:
The final right of interpretation of all policies belongs to Blind Luck Boxes LLC. This ensures we can fairly evaluate each situation while maintaining the standards that protect our collector community.